BRIEF PROFILE
First Capital Plus (FCP) Bank is a wholly-owned Ghanaian Bank that was issued with a Class 1 Universal Banking Licence to operate as a Universal Bank effective 13th August, 2013 following the aftermath of a provisional universal banking licence issued in July, 2012. The bank was however established on the 29th of October, 2009 as a Savings & Loans Company until it became First Capital Plus Bank in 2013. FCP’s strategic focus is to provide timely and relevant financial solutions to the SME market.
In September, 2013 First Capital Plus was adjudged the non-bank financial institution of the year 2012 by the Chartered Institute of Marketing Ghana for the company’s orientation to marketing & technological innovation, investment in Corporate Social Responsibility and strong financial performance. In October, 2013 it was awarded as the 10th best performing company for the year 2012 and the best in the Non-Bank Financial Institutions sector at the prestigious Ghana Club 100 (GC100) Awards organized by the Ghana Investment Promotion Centre (GIPC).
First Capital Plus is noted for innovation and it’s the first financial institution to introduce a deposit solution dubbed; SpeedBanking, which makes it possible for customers to deposit cash into their bank accounts anytime, anyday, anywhere through their mobile phones without having to visit the banking hall.
The bank’s ultra-modern head office is located at Capital Plaza on the Spintex Road. Currently FCP has fifteen (15) operational branches in total, located at Abossey Okai, Spintex, Tesano, Newtown, Makola, Ashiaman, Osu, Dansoman, Kasoa, Kumasi, koforidua, Miotso, Tema, Cape-Coast and Takoradi.
Vision
First Capital Plus ‘s vision is to become the leading provider of banking solution in Africa.
MISSION
To be a Committed and customer-driven institution which provides effective, supportive and timely banking solutions to our valued customers and other stakeholders through::
- The application of state-of-the-art technology
- Dynamic and well-motivated staff
- Customer excellence
CORE VALUES
God-Centred
The most important core value and foundation of our institution is GOD. Our strategic direction is heavily influenced by divine wisdom and direction. We also believe that if an individual is God-Centered it will make it easy for that individual to exhibit the other core values needed to maximize organizational performance. This core value finds expression in daily morning services, monthly corporate all-night services and chapels in every major branch of the company.
Speed and Accuracy
Speed and Accuracy underpins our concept of superior service delivery. We seek to develop more convenient, efficient and customer-focused solutions without compromising on quality.
Integrity and Trust
We believe that exhibiting the highest level of integrity is only a basic standard in our quest to earn the trust of our customers.
Professionalism
As professionals in the business of banking, we promise to observe the highest standards of professionalism when relating with our customers, employees, regulators, service providers, and the public.
Reliability
We seek to consistently deliver on our promises and core mandate of providing superior, customer-focused banking solutions