Call Center Agent Salary In Ghana

A call center agent is a person who handles incoming or outgoing customer calls for a business.

A call center agent might handle account inquiries, customer complaints, or support issues.

A call center agent who manages both incoming and outgoing customer calls is also referred to as a blended agent.

Below is Call Center Agent Salary In Ghana

A person working in a Customer Service and Call Center in Ghana typically earns around 3,470 GHS per month. Salaries range from 1,360 GHS (lowest average) to 7,540 GHS (highest average, the actual maximum salary is higher).

This is the average monthly salary including housing, transport, and other benefits. Salaries vary drastically between different Customer Service and Call Center careers.

If you are interested in the salary of a particular job, see below for salaries for specific job titles.

Salaries for specific jobs

Job TitleAverage Salary
Business Support Specialist2,960 GHS
Call Center Advisor2,440 GHS
Call Center Manager5,770 GHS
Call Center Quality Analyst3,480 GHS
Call Center Representative1,890 GHS

How many calls do call Centre workers take a day?

As mentioned earlier, call center agents to take up to 50 calls a day, and not everyone is resolved during the first call. Some calls will require a follow-up that may last days or weeks after the first interaction.

What are the qualifications for call center?

Knowledge Retention. An agent’s mission is to provide the highest quality support to customers.

Attention to Detail.

Organization.

Flexibility.

Friendly.

Calm Under Pressure.

Effective Communication Skills.

Speed.

Call Center Scheduler2,150 GHS
Call Center Scheduling Manager3,060 GHS
Call Center Supervisor2,450 GHS
Call Center Team Leader3,080 GHS
Client Engagement Specialest3,290 GHS
Client Executive2,660 GHS
Client Liaison Officer1,760 GHS
Client Relations Manager6,880 GHS
Client Service Analyst3,820 GHS
Client Service Representative1,870 GHS
Client Strategy Specialist3,820 GHS
Contracts Specialist3,060 GHS
Customer Care Representative1,840 GHS
Customer Experience Analyst2,340 GHS
Customer Experience Manager6,870 GHS
Customer Experience Specialist4,080 GHS
Customer Fulfillment Specialist3,650 GHS
Customer Insights Analyst3,760 GHS
Customer Problem Manager4,090 GHS
Customer Service Advisor4,130 GHS
Customer Service Associate1,780 GHS
Customer Service Executive4,340 GHS
Customer Service Manager6,260 GHS
Customer Service Officer1,780 GHS
Customer Service Representative1,740 GHS
Customer Service Supervisor2,940 GHS
Customer Service Team Leader4,240 GHS
Customer Service Trainer3,420 GHS
Customer Success Manager5,880 GHS
Customer Success Specialist4,050 GHS
Dispute Resolution Specialist3,190 GHS
Guest Service Agent1,460 GHS
Inbound Sales Representative1,770 GHS
Internet Banking Supervisor5,920 GHS
Logistics Coordinator2,030 GHS
Operations Support Manager5,640 GHS
Real-Time Analyst3,600 GHS
Regional Account Manager6,380 GHS
Service Delivery Manager6,310 GHS
Service Writer1,590 GHS
Sourcing Assistant1,350 GHS
Telephone Operator1,380 GHS
Vendor Administration Specialist2,330 GHS
Workforce Manager3,700 GHS

How do I get hired in a call center?

Here are some job interview tips that might help you get hired in no time.

Research. It is important for you to know the specific position you are applying for and all about it.

Practice makes perfect.

These are trick questions.

Dress to impress.

Be professional.

Pay attention.

Be optimistic.

Be yourself.

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