Corporate Information
Fidelity Bank Ghana was issued with its universal banking license on June 28th 2006, making Fidelity Bank Ghana Limited, the 22nd bank to be licensed by the Bank of Ghana under the new Banking Act, 2004 (Act 673). The Bank is owned by Ghanaian individuals, other institutional investors and its senior executives.
The Bank was formerly Fidelity Discount House, the leading discount house in Ghana. After operating profitably for 8 years, the business environment in the country attracted investors to the idea of establishing a bank.
Fidelity Bank Ghana has a team of high calibre professionals with diverse skills and experience. The Bank has invested heavily in technology and continues to invest heavily in training to ensure that it is at par with the best in the world. Fidelity Bank Ghana offers a comprehensive range of products and services to meet the banking and financial needs of existing and potential customers.To ensure the relevance of our comprehensive range of products and services, we continually review the demographics of our customer segments to ensure that our offerings meet the banking and financial needs of existing and potential customers.
Fidelity Bank’s vision is to become a world-class financial institution that provides superior returns for all stakeholders. With People who are professional and proactive, state of the art Technology, exceptional Corporate Governance Standards, good knowledge of the Local Market, Financial Capital and above all, a Customer-Centric Culture, Fidelity Bank is contributing its quota to the development of the banking industry and by extension the Ghanaian economy.
On 1 October 2014, the Bank acquired ProCredit Savings and Loans Company Limited (PCSL) from ProCredit Holding Germany (PCH) and the DOEN Foundation of the Netherlands. ProCredit Savings and Loans Limited (PCSL) is a non-bank financial institution that provides savings and lending services to its clients.
Fidelity Bank has two subsidiaries:
• Fidelity Asia Bank Limited
• Fidelity Securities Limited
Fidelity Asia Bank Limited (FABL) was established in July 2012 as a wholly owned Asian subsidiary in Malaysia. FABL carries on the business of offshore banking.
Fidelity Securities Limited (FSL), a fully owned subsidiary of the ban k, is the investment banking arm of the bank. Formerly known as Fidelity Asset Management, FSL’s business involves providing advisory services, issuing of securities, raising of capital and undertaking portfolio investment management for clients.
vision
To become a world-class financial institution that provides superior returns for all stakeholders as follows:
Our customers: The best place to bank
Our shareholders: The best place to invest
Our employees: The best place to work
Our regulators: The best place to benchmark
MISSION
To be amongst the top five banks in Ghana by December 2018, based on all key performance indicators: deposits, fees, quality of loan book, cost to income ratio, and anchored on three key pillars –
- Our people
- Our service and processes, and
- Return to stakeholders.
VALUES
Driven to Exceed Expectations (Can-Do Attitude)
- Customers: We are driven to exceed your expectations.
- Processes: Our drive propels every aspect of our business.
- Employees: We are driven to build our organization with our contributions.
- Community: We know that the momentum of our drive can propel our community.
Integrity
- Customers: Our customers value our integrity.
- Processes: We approach every aspect of our work with the highest standards of integrity.
- Employees: We recognize the value of each other’s contributions and know that we work together to form an integral whole.
- Community: We know we are integral to our community and we take this responsibility very seriously.
Passionate to Serve
- Customers: We know that we exist to serve our customers.
- Processes: Our technology aids our processes which serve our organization comprehensively.
- Employees: We know that by serving each other willingly, we build ourselves.
- Community: We see no difference between ourselves and the community we serve.
Culture of Excellence
- Customers: We promise our customers an excellent banking experience at Fidelity: excellent products, excellent service, and an excellent environment.
- Processes: We get it right the first time, every time.
- Employees: We believe that excellence is attainable.
- Community: Our community expects excellence from us and we don’t disappoint.
Serving the Community
- To support Community and social event.
- We encourage community to move from a pro – spending life to a saving culture.
Why Choose Fidelity Bank
In every market and every segment we serve, our commitment is the same: to help our clients achieve their goals with greater ease and confidence. It’s easier to do business with Fidelity Bank because we offer:
Customer Centric Banking: – We are committed to truly understanding your business. We work as an extension of your own team – trusted, dedicated, accessible and responsive.
A Strong Brand – An Excellent Team– Our integrated team approach brings thoughtful insight and creative thinking to each transaction
Needs-Based Offering – We value execution, meeting your needs with customized solutions each and every time.
Good Knowledge of the Market & Internal Structure – we make an unusual effort to keep abreast with business and economic trends and its effect on our customers. With this knowledge and good internal structures, we are able to provide creative solutions to our customers’ needs and respond immediately to their demands.
Wide Pricing Range – as a bank, we offer you access to one of the most comprehensive portfolio of banking and financial products & services available at a competitive price.
We Build Together – we believe you, our customers, are the very reason for our existence as a bank and as such we will constantly strive to anticipate your rapidly changing needs and develop new strategies to meet them.
And we deliver the confidence you need by:
- Providing access to one of the most comprehensive suites of financial products and services available.
- Focusing on your needs, and helping you to achieve your goals.
- Bringing the resources and reputation of one of the nation’s top financial services companies.
To learn more about our products and services of Fidelity Bank Ghana, advice and solutions that will help you succeed, please call us on 3355 or 0302 – 214490