Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice.
Colleges and Universities Offering Certificate in Customer Care in Ghana:
GIJ
Credit Passes (A1 – C6 in WASSCE and A – D in SSSCE) in five (5) subjects comprising three core subjects, including English Language and Core Mathematics plus two (2) elective subjects
Applicants whose qualifications do not meet the requirements for admission as in (i) above may be considered for admission on passing a special entrance examination conducted by the University and an interview.
Applicants should note that those who meet the requirements for admission as in (i) above will not be required to take an entrance examination.
What are the 3 important qualities of customer service?
Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track.
What is the difference between customer service and customer care?
Customer service is giving assistance to customers on how to best use the product, trouble-shooting any issues, and ensuring they had a great buying experience.
Customer care means how well customers are taken care of while they interact with the brand.
What is good customer care?
The key to good customer service is building good relationships with your customers.
Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression.
A happy customer will return often and is likely to spend more.
How do you handle difficult customers?
10 strategies for dealing with difficult customers
First and foremost, listen.
Build rapport through empathy.
Lower your voice.
Respond as if all your customers are watching.
Know when to give in.
Stay calm.
Don’t take it personally.
Remember that you’re interacting with a human.