Customer Care Essentials At University Of Ghana
Every savvy business leader recognises that business success hinges on providing internal and
external customers with a high level of service that surpasses their expectations. Customer care is
essential not only in the retention of existing clients, but also in fostering business growth. This
course on customer care will expose students to the rudiments of customer care and will focus on
topics such as customer behaviours and expectations, listening to customers, the internal customer,
customer communication, recognition and reward and the sustenance of a customer focus.